Case Studies

Accelerating business transformation With people and processes front of mind.


01

Optimising e-commerce conversions through A/B testing


The Problem

The client found that it took too many steps to purchase their products on their e-commerce site. This meant they were losing potential customers through the majority of their website visitors.

Our Solution

We worked with this client to reduce the number of pages and clicks between checkout to purchase. The whole e-commerce process was streamlined, creating a smoother user experience for the customer.


The Result

250%

The client found a 250% increase in conversion rate through simplifying the checkout process by making it easier to process payments and manage orders. Staff were able to cope with higher demand as order accuracy increased through the systems we integrated.


02

Going Paperless


The Problem

We found that this client struggled with inaccurate orders, leading to wrong products delivered and important details missed through their outdated and manual paper process.

Our Solution

We supported this client moving to a digital platform that tracked real-time changes, which flowed through all aspects of the business.


The Result

25%

This client achieved 97% order accuracy upon implementing our services. They drastically reduced their paper usage, improving the business's carbon footprint and found that staff had on average 25% more time during the day.


03

Guidance and consultancy through digital change


The Problem

The transition from historical and ingrained processes to a digital solution can cause tension within a business. This client wanted a digital transformation but needed the right plan of action to implement this smoothly with the team.

Our Solution

With our impartial third-party perspective, we worked with this client to identify the root cause of issues without the bias that comes from years of conducting tasks a certain way. We helped this client and their employees work through all the steps needed to adopt their digital transformation with ease.


The Result

33%

We implemented a change management plan that ensured ongoing consistency of new processes saving up to 33% waste along the way. Employees had more time and less stress with this digital transformation once they'd adapted and this helped to future-proof the business through building a solid tech-based foundation.


04

Total workflow automation


The Problem

This client's business operated through forms and relied on a purely manual process. This led to inaccuracies and, with a growing clientele year on year, it was apparent they needed to turn to an automated process to streamline their processes.

Our Solution

We built a complete automated process for their forms processes which kept profiles up to date in real-time, with the ability to get them electronically signed and delivered to the right department within seconds.


The Result

52%

This client found that they halved their entire processing time! With a 52% reduced workload, this also removed the need for to hire another employee. The team were able to dedicate their extra time to expand their customer base and improve their customer service experience.


05

Scheduling


The Problem

With an extremely regimented routine, this client found they didn't have the flexibility that allowed employees to handle urgent tasks as they cropped up.

Our Solution

We identified key areas of their business processes that could be automatically scheduled through our software integration service. The employees were able to adapt these custom developments to meet their needs daily.


The Result

50%

The productivity within the team surged through simple scheduling of repetitive tasks. Employees were trained to schedule as needed, creating a great experience for both themselves and their customers resulting in a 50% in monthly client reviews. Senior staff had the ability to utilise this tool to increase capacity during seasonal demand for their services.

Have a problem in your business workflow but not quite sure how to approach it?
Contact the team at Skinny Robot today for a chat to see how we can help.